Privacy Policy

Depending on how you use The Bowls Club Hub, we may collect the following information.

We use personal information to:

• Create and manage user accounts
• Provide access to The Bowls Club Hub
• Connect users with their club
• Allow committee members to assign and complete tasks
• Send service notifications and reminders
• Process subscriptions and payments
• Provide customer support
• Maintain the security of the application
• Identify and fix technical problems
• Improve the performance and functionality of The Bowls Club Hub
• Communicate important information about the service
• Prevent misuse, fraud and security problems
• Meet our legal and regulatory obligations

Depending on the information and the reason we are processing it, we may rely on one or more of the following lawful bases:

The Bowls Club Hub allows clubs to enter information about their committee members, volunteers and other contacts.

The club is responsible for ensuring that it has an appropriate lawful basis for providing personal information to The Bowls Club Hub and for using that information within the application.

Where The Bowls Club Hub processes personal information on behalf of a club, we will process that information only as necessary to provide the service and in accordance with the club's instructions and our agreement with the club.

The exact responsibilities of The Bowls Club Hub and each club may depend on the type of information being processed and how the service is being used.

We do not sell personal information.

We may share information with trusted service providers where this is necessary to operate The Bowls Club Hub.

These may include providers for:

• Payment processing
• Website and application hosting
• Email delivery
• Security and fraud prevention
• Technical support
• Data storage
• Analytics and application performance

These providers may process information on our behalf and are required to protect it appropriately.

We may also disclose information where required by law, legal process or a lawful request from an appropriate authority.

Some service providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law.

We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Account and club information will normally be retained while the relevant account or club subscription remains active.

When a subscription ends, we may retain certain information for a reasonable period where necessary for legal, accounting, security or business purposes.

We may also retain limited information where we are legally required to do so.

The exact retention period may depend on the type of information and why we need to keep it.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no online service can guarantee complete security.

You are also responsible for keeping your account login details secure and for ensuring that you do not share your password with other people.

The Bowls Club Hub website and application may use cookies and similar technologies.

Some cookies are necessary for the website or application to function.

Where cookies are not strictly necessary, we will provide appropriate information and obtain consent where required by law.

Depending on the circumstances, you may have rights including:

• The right to request access to your personal information
• The right to ask us to correct inaccurate information
• The right to ask us to delete personal information in certain circumstances
• The right to ask us to restrict processing in certain circumstances
• The right to object to certain processing
• The right to request the transfer of certain information to another organisation
• The right to withdraw consent where we rely on consent

These rights are subject to certain legal conditions and exceptions.

To exercise your rights, contact us using the details below.

Email: support@bowlsmarketing.com

If you have agreed to receive marketing communications from us, you can unsubscribe at any time using the unsubscribe option provided in the communication or by contacting us.

Service communications relating to your account, subscription, security or use of The Bowls Club Hub are not marketing communications and may still be sent when necessary.

The Bowls Club Hub is designed for use by bowls clubs and their committees.

It is not intended to be a service directed at children.

Clubs should not enter unnecessary information about children into The Bowls Club Hub.

Where a club uses The Bowls Club Hub in connection with junior activities, the club is responsible for ensuring that it has an appropriate lawful basis and complies with applicable data protection requirements.

We may update this Privacy Policy from time to time to reflect changes to the service, the law or how we process information.

The latest version will always be made available on our website.

If you have questions about this Privacy Policy or how we use personal information, please contact:

Email: support@bowlsmarketing.com

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve your concern.

You also have the right to complain to the Information Commissioner's Office if you believe that your personal information has been handled unlawfully.